Water
Customer, meter and meter-reading records, including estimates and adjustments.
K-UTILITĂȚI
Billing and collections for local public utilities.
Water. Sewerage. Waste collection. Public lighting. Stormwater.
K-Utilități automates recurring billing cycles and keeps customers, usage, invoices, payments and balances in one system.
Staff only step in when intervention is actually needed.
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ONE SYSTEM
Different services. One customer base.
The same household may receive several public services. There is no need to maintain separate databases and separate workflows for each one.
✓ One customer base✓ Consistent billing✓ Shared payment records✓ Consolidated reporting
PUBLIC UTILITIES
Different services. Different rules. One platform.
Each public utility has its own calculation and billing rules. K-Utilități supports multiple billing models on the same platform, configured separately by service, customer category and contract.
Sewerage
Charges calculated from water consumption and configured rules, in line with applicable legislation and local decisions.
Waste collection
Recurring billing based on household size and the applicable tariff.
Public lighting
Billing by resident, household or another locally defined charging model.
Stormwater
Charges calculated from rainfall, surface area and runoff coefficients under the applicable rules. Contract-specific conditions can also be applied to business customers.
WATER
From meter reading to invoice.
- meter reading recorded by field staff
- self-reading submitted by the customer
- estimated consumption when no reading is available
- validation of unusual readings
- calculation of billable consumption
- billing
- adjustment at the next actual reading
Invoices already issued are not rewritten. Any difference is carried forward and adjusted in a later billing cycle.
Previous reading12.845
Current reading13.027
Calculated consumption182 m³
ResultInvoice
BILLING MODELS
The calculation method is configured for each service.
METERED CONSUMPTION
Billing based on recorded consumption
Billing starts from meter readings and can include self-readings, estimates and later adjustments.
FLAT-RATE BILLING
Configured quantities where no meter is available
For customers or service points without a meter, predefined quantities or consumption norms can be applied.
Depending on the service, K-Utilități can apply fixed charges, per-person or per-household tariffs, area-based calculations, coefficients, percentage shares or consumption tiers.
SEWERAGE
Charges follow the rules of the service.
The billable quantity can be derived from water consumption and the rules configured for the customer, in line with applicable legislation and local decisions.
✓ Configurable calculation rules✓ Linked to water consumption where applicable✓ Separate tariffs and billing periods✓ One customer record across multiple services
WASTE COLLECTION
Recurring billing based on local rules.
The service can be billed according to household size and the applicable tariff, while keeping customer history, payments and balances in the same account.
✓ Household size and applicable tariff✓ Recurring billing cycles✓ Grouping by locality, street, area or route✓ Balance and arrears tracking
PUBLIC LIGHTING
Billing adapts to the locally defined charging model.
The service can be billed by resident, household or another configured rule and included in the same billing and collections workflow as the other local utilities.
✓ Billing by resident or household✓ Configurable tariffs and billing periods✓ One customer base✓ Consolidated reporting and collections
STORMWATER
Charges based on applicable rules and contract terms.
Charges can be calculated from rainfall, surface area and runoff coefficients under the applicable rules. Contract-specific conditions can also be applied to business customers.
✓ Rainfall and calculation period✓ Declared or configured surface areas✓ Runoff coefficients✓ Contractual rules for business customers
LOCAL ORGANISATION
Customers can be grouped in ways that reflect the local community.
Beyond the postal address, customers can be organised by locality or village, street, area and route.
Areas can also use familiar local names — “Town Centre”, “By the Mill”, “Old Quarter”.
This classification can be used for meter-reading rounds, field lists, collections, arrears lists and reporting.
COLLECTIONS
Payments are no longer tied to a single cashier desk.
Authorised users can identify the customer and outstanding documents, then record a payment at the cashier desk, at service points or in the field. Cash and card payments can be supported through compatible POS or SoftPOS integrations.
Cash and receipt
Record the payment and issue a receipt directly from the application.
Card / POS / SoftPOS
Card payments can be integrated through compatible terminals or SoftPOS solutions.
Online payment
Customers can pay online through the Customer Portal or a payment link.
Field collection
Designated staff can record payments away from the cashier desk, subject to the permissions and procedures configured by the organisation.
POS terminals, SoftPOS solutions, printers and other hardware are purchased separately by the customer organisation. Kulore provides software integration for compatible equipment and services.
CUSTOMER PORTAL
In developmentRoutine customer requests should not require a trip to the municipal office.
Customers can check their own account without repeatedly contacting staff by phone or visiting the office.
Invoices and documents onlineCurrent balance and arrearsPenalties and outstanding amountsPayment historySubmit a self-readingOnline payment and payment links
Current balance184,20 leiDue date: 25 September
My invoicesSubmit a self-readingPayment history
REPORTS AND KPIs
See not only what you billed, but what is happening across the service.
Collection rateBilled vs. collectedArrears and overdue accountsConsumption by locality and areaSelf-readings and estimatesUnusual consumptionCollections by area and payment methodActive services and meters
BILINGUAL DOCUMENTS
Customer-facing invoices can be bilingual.
The customer-facing invoice or payment document can be issued in Romanian and Hungarian, Romanian and German, or Romanian and English. Services, consumption, quantities, tariffs, amounts, balances, due dates and payment instructions can therefore be presented clearly in the languages used by the local community.
This applies to the human-readable PDF shown to customers and does not alter the technical XML structure required by RO e-Factura.
RO E-FACTURA AND DATA CONTROL
Invoices are ready for the RO e-Factura workflow.
The platform generates PDF and UBL XML documents compatible with RO e-Factura and is prepared for direct integration with ANAF/SPV. K-Utilități can be deployed on infrastructure controlled by the customer organisation.
ACCOUNTING EXPORT
Data prepared for your accounting system.
Billing and collection data can be exported in the format required by the organisation’s accounting software, either through files or through an API where supported.
CONTACT K-UTILITĂȚI
Request a demo or an implementation estimate.
Tell us which services you bill, how many customer accounts you manage and how your current process works. We can tailor the demo to a scenario close to your real operating model.
Do not submit real personal data, confidential documents or other sensitive information through this form.